10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
Make sure the booking contains:
the correct Zurich flight number and arrival terminal;
the exact destination, including the resort village;
a mobile number that will work in Switzerland;
every passenger and child seat;
all ski, snowboard and oversized luggage.
Zurich Airport has more than one arrivals area. Do not rely on a generic web page when your confirmation gives a terminal-specific instruction.
Complete passport formalities and collect every bag.
Report missing luggage before leaving baggage reclaim.
Go to the meeting location in the booking confirmation.
Look for the driver’s name board or contact message.
Call the supplied number before moving to another area if you cannot meet.
If the group arrives on separate flights, the booking must state which flight controls the pickup time.
We offer standard and premium private transfers from Zurich. The vehicle is reserved for the booked party, so record every passenger—including infants—and every item of luggage. If more than one flight is involved, tell us who arrives on each flight and agree which arrival the collection is based around.
Confirm the arrival terminal from the airline and send any change to us. The pickup instruction should identify the arrivals area and how to contact the driver or operations team. Save it offline rather than relying on an airport-wide meeting pin that may refer to a different service.
| Booking detail | Why we need it |
|---|---|
| Final inbound flight and travel date | We need the flight that actually lands in Zurich, particularly after a connection. |
| Arrival terminal and working mobile | The driver needs the correct handover point and a way to reach the lead passenger. |
| Full resort address and access point | A resort name alone may not identify a reachable building entrance. |
| Complete luggage and child-seat list | The assigned vehicle must carry the party and equipment safely. |
| Different return details | The return flight, terminal, passengers or collection address may differ from the arrival. |
Our Zurich Airport information explains the private meeting service. If the destination is not offered by the fare calculator, contact us for a quote rather than selecting a nearby resort and hoping to change the destination on the day.
Some Swiss destinations require a final connection because ordinary road vehicles cannot reach the accommodation. Zermatt, for example, is normally approached through Täsch for onward local transport. Confirm exactly where your booked vehicle ends and who arranges the final stage.
Send any airline update to us. Flight tracking may show a delay, but it may not explain a diversion, a changed flight number or a long wait for baggage. Private-transfer waiting allowances are defined by the booking conditions.
Standard private airport transfers include 1 hour of waiting; premium private transfers include 2 hours. Further waiting is €75 per hour, calculated pro rata, and depends on driver availability. These are the airport flight-delay allowances in our booking terms; they should not be treated as an unlimited hold for every later collection.
Tell us whether the aircraft is delayed, the terminal has changed, you are waiting for a bag or you are already in arrivals. If your airline puts you on a different flight, send the new flight number and date. If it diverts you to a different airport, contact us before making assumptions about where a vehicle can collect you.
For a destination reached through a road endpoint and another local connection, confirm where you leave the vehicle, how passengers and bags continue and whether onward tickets or assistance are included. For Zermatt, the road approach is through Täsch; the transfer confirmation needs to make the onward arrangement clear.
Ask the property about the final route with ski bags and children, and check local operating hours for the travel date. On the return, you need enough time to reach the agreed road pickup point before the airport transfer departs. A room in the resort centre and a vehicle-accessible collection address can be different places.
Check the collection address and confirmed pickup time on the day before travel. Allow for winter roads, resort connections and the walk from the drop-off point to the correct check-in area.
We offer private transfer options from Zurich Airport. Give the team your flight number and arrival terminal so the meeting arrangement can be confirmed.
Choose an airport around the exact resort, suitable flights and a confirmed onward service. Zurich is useful for selected Swiss Alpine journeys; do not assume that appearing on a general Alps list makes it suitable for your itinerary.
Check the live booking system or contact the team for the exact resort and date. Do not assume a shared service operates for your flight.
The flight number, terminal, landing time, lead mobile number, party size and full luggage declaration.
Meet the driver in the arrivals area specified for your booking and look for a sign with the lead passenger’s name. If you cannot find the driver, call the contact on your e-ticket before moving to another area.