EarlyBird Sale- 15% Off next seasons transfers with code: WINTER25

Val Thorens
From Geneva – €49.50
Tignes
From Geneva – €49.50
Morzine
From Geneva – €24.50
Les Gets
From Geneva – €24.50
Meribel
From Geneva – €44.50
Courchevel
From Geneva – €49.50
Val d’Isere
From Geneva – €49.50
Avoriaz
From Geneva – €24.50
La Plagne
From Geneva – €49.50
Les Arcs
From Geneva – €49.50
Chamonix
From Geneva – €24.50
Verbier
From Geneva – 49.50 CHF
La Rosiere
From Geneva – 49.50 CHF
Les Menuires
From Geneva – 49.50 CHF
Les Deux Alpes
From Geneva – €54.50
Alpe D’Huez
From Geneva – €54.50
Val Thorens
From Geneva – €49.50
Tignes
From Geneva – €49.50
Morzine
From Geneva – €24.50
Les Gets
From Geneva – €24.50
Meribel
From Geneva – €44.50
Courchevel
From Geneva – €49.50
Val d’Isere
From Geneva – €49.50
Avoriaz
From Geneva – €24.50
La Plagne
From Geneva – €49.50
Les Arcs
From Geneva – €49.50
Chamonix
From Geneva – €24.50
Verbier
From Geneva – 49.50 CHF
La Rosiere
From Geneva – 49.50 CHF
Les Menuires
From Geneva – 49.50 CHF
Les Deux Alpes
From Geneva – €54.50
Alpe D’Huez
From Geneva – €54.50
HELP & SUPPORT
YOUR QUESTIONS ANSWERED
Fare Calculator

FREQUENTLY ASKED QUESTIONS

SECTION 1: MAKING A BOOKING

To make a booking we advise our clients to use our easy online booking system.

Simply get a quote using our bookings system and follow the 5 easy steps to the checkout.

You can also call our sales telephone numbers:

CH: +41 223 066 010

UK: +44 203 318 43 74

FR: +33 457 67 98 83

For more complicated requests please send us an email to: info@alpinefleet.com

As we operate a variety of coaches and minibuses on our shared transfer routes, some of these vehicles are not equipped to install rear and forward facing baby seats. We do not provide baby seats on these services.

 

If you require a baby seat, please reserve a private transfer and we will supply a baby seat for free.

 

In case of shared transfer:

 

Children under 4 are unfortunately not allowed to travel on coaches in Switzerland.

 

Children from 4 – 12 years old can travel on our services, and must occupy their own seat. Please reserve a booster seat free of charge if you require one – the Main Passenger is responsible for booking the necessary number of booster seats during the booking process; children from 4 years old pay a full price for the transfer. 

 

If you are travelling with children under 4 we recommend you choose a private transfer.

 

In case of private transfer:

 

Alpine Fleet provides both front facing and rear facing baby car seats as well as booster seats – the Main Passenger is responsible for booking the necessary number of baby seats and boosters.

 

Yes we do. Rear and Front Facing baby seats along with booster seats can be supplied on all private transfers free of charge. These need to be requested in advance. You can do this directly from our booking form. Infants and children can journey in all types of car and minibus transfers.

 

You must reserve a seat for every passenger on a private transfer, including all children.

All the vehicles we use are fully equipped to carry ski and snowboard equipment. However, please make sure to note on your booking form the amount of each piece of luggage and sports equipment you intend on bringing.

 

We allow one piece of sports equipment, one checked bag and one item of hand luggage per person free of charge.

All luggage must be correctly specified at the time of booking. If you exceed the free allowance then a surcharge will be calculated at the time of booking.

If you arrive with more than the amount of luggage you have declared on your transfer you may not fit in the assigned vehicle. Checks will be made at the airport and in resort and surcharges will be administered. If you have too much luggage you may not be able to travel.

The Checked bag must not exceed 23kg.

The Ski/Snowboard bag must not exceed 23kg and Dimensions: Length 180cm, Width 33cm, Depth 24cm.

 

On private transfers, if you have a large amount of luggage we may need to assign you a larger vehicle. There may be additional charges for using a larger vehicle. Please contact us by phone directly if you are bringing a lot of luggage on a private transfer.

 

Payment must be made online at the time of the booking. You must pre-pay your ticket to secure it, this can be done at the time of booking online, or over the telephone for last minute bookings.

 

We accept all major credit cards (Visa, Mastercard and Amex) along with Apple Pay for online bookings.

You can make changes to your booking through the ‘My Booking’ portal.

 

The following rules apply:

7+ days notice: No amendment fees

2-7 days notice: €10 amendment fee per passenger

0-2 days notice: No amendments are available online. Please call our office and we will assist you.

 

If you change to a more expensive ticket (e.g. at a different date/time) this will be charged on top of the amendment fee.

If your new ticket costs the same or less there will be no additional charges on top of the amendment fees.

We cannot allow pets to travel on shared transfers.

However, you are welcome to bring pets on private transfers.

There is a 25€ surcharge for your pet. In any case if you are looking to bring your pet, please call our office to discuss this and please make sure your pet is kept inside an appropriate travel box.

We have a variety of vehicles sizes to cater to all groups, from cars to double decker coaches! If you have any additional travel requirements please speak to our office team directly or send us an email to info@alpinefleet.com.

We have access to a large fleet of vehicles and we can handle efficiently corporate event requests.

With Avoriaz being a pedestrianised town, there are 2 different places we can take you to, either Avoriaz (Top Station) or the Prodains telecabine in Morzine:


Avoriaz (Top Station) is a about a 25 minute & 12km drive up 19 hairpin bends from Morzine from 1,000m up to 1,800m. At the top of this road is the Avoriaz Welcome Centre (Avoriaz Entrée) from where we drop you off & pick you up, and it is located next to the Falaise & Amara area. From here you can either walk (luggage sleighs are available to help with your bags, for which you need a refundable 1€ coin), or jump on a snow taxi (about €8 between 6 people), or use a horse & sleigh (available during the day & costs depend on how far they have to take you). With Private transfers we can drop you off at the Avoriaz Top Station.


The Prodains Telecabine is a brand new super high-speed telecabine based in the small hamlet of Prodains, at the base of the Avoriaz cliffs. It is about a 5km drive from Morzine & at an altitude of 1,200m. It has the capacity to take over 2,000 people up and down every hour and takes under 5 minutes to get to the top.


During the winter season, the telecabine runs to the following timetable:

Monday-Thursday 07h00-21h00

Friday-Saturday 07h00-24h00

Sunday 07h00-22h00


The telecabine is included in the Avoriaz & Porte Du Soleil day/weeks ski pass. If you are going up or down as a foot passenger with or without luggage then the price is 7.20€ pp (child discounts apply for under 16′s & kids under 5 years travel for free. The majority of our shared transfers go to the Prodains telecabine as it is quicker and easier for you, and better for the environment.

We run 2 late arrivals services on a Friday and Saturday night all the way to Avoriaz top station and one early departure service Saturday and Sunday for travellers going to Avoriaz outside of the Prodains telecabine opening hours.


For most of our shared transfers to Avoriaz, please select a transfer to Morzine, then select Prodains telecabine as your drop-off point.


To recap:

  • Shared Transfers drop off and pick up at Prodains Telecabine.
  • Private Transfers can access Avoriaz Top Station or Prodains Telecabine.

You can cancel your booking by going directly to the ‘my booking’ portal on our website. From there you can directly cancel your reservation.

Refunds are issued according to our policy below:
Shared transfers:

0-7 days: 0%

7+ days: 50% refund.


Private transfers:

0-2 days: 0% refund

2-7 days: 50% refund

7+ days: 100% refund


Please note all last minute bookings are non-refundable.

SECTION 2: ARRIVALS AND DEPARTURES

In the eventuality that your incoming flight is delayed we advise you call the Alpine Fleet office to advise of the delay.

The protocol for shared and private transfers is as follows:

 

Shared Transfers: Upon arrival please go directly to our airport desk and our reps will do their best to move you to the next available shuttle bus free of charge. In the event of there being no free spaces or no further shuttles on that day – you may need to buy a new transfer or travel for free the next day.

 

Private Standard Transfers:

If delayed our driver will wait 60 minutes free of charge. Each extra hour thereafter of waiting time will be billed at 50 Euro per hour.

 

Private Premium Transfers:

If delayed our driver will wait 120 minutes free of charge. Each extra hour thereafter of waiting time will be billed at 75 euro per hour.

 

Alpine Fleet recommends that each passenger has adequate travel insurance coverage. Please also note that if your airline delays you and you miss your transfer as a result, you may be eligible for compensation. Click here to know your rights: https://www.eutravelrights.eu/home/air-passenger-rights/flight-delay. More info on this can be found on our blog here.

If you book a Private transfer, you will leave the airport as soon as your group has met your driver.

 

With Shared transfers your times are estimated. You will be grouped with passengers on similar flights and leave as soon as everyone has arrived. We do allow a small amount of time in case you are delayed so please make your way to the airport desk as soon as possible.

You will be given an approximate time when you make your booking. This time can change for many factors including heavy traffic and bad weather. Sometimes we may allow extra time for your journey. Our primary goal is to get you safely to the airport on time. Remember that it can snow when you are going on a ski holiday!

 

Please check your e-ticket for your approximate departure time. You will receive an automated SMS and email at 15:00 on the day before your departure to confirm your exact time. If you did not receive this SMS by 15:00 then please contact us with your name and booking reference number.

If you have not received your pick up time by 15:00 the day before you travel there may be an problem with the phone number or email address you have supplied us with. Please call our office to confirm your pick up time.

 

CH: +41 223 066 010

UK: +44 203 318 43 74

FR: +33 457 67 98 83

All our affiliate vehicles are equipped with winter tyres and snow chains however there may be times when heavy snowfall causes delays or makes certain roads inaccessible. We monitor weather forecasts very closely and we will keep you updated at all times. Should there be a severe weather alert we will bring your transfer time forward and we will contact you by SMS/email.

 

In extreme cases we may not be able to access your pickup or drop-off point. In these cases your driver will leave you as close as possible to your location.

If you miss your flight and thus your booked transfer you may be required to purchase a new transfer seat and could be subject to additional wait times on arrival.

Please call our office so we can assist in rearranging your travel, and provide you with documents to assist you claiming from your airline.

 

CH: +41 223 066 010

UK: +44 203 318 43 74

FR: +33 457 67 98 83

SECTION 3: DAY OF YOUR TRANSFERS

As you enter the Arrivals Hall from the baggage reclaim, take a LEFT.  Our desks are approximately 20 meters after Cafe Tekoe – Opposite the ATM cashpoints for UBS.

 

This information can be found on your e-ticket and you can also check out our handy Geneva Airport page for more details here.

We require all customers to have access to their e-ticket either via mobile or a printed copy, this way we can be more efficient in dealing with your transfer.

All our affiliate vehicles are equipped with winter tyres and snow chains however there may be times when heavy snowfall causes delays or makes certain roads inaccessible. We monitor weather forecasts very closely and we will keep you updated at all times. Should there be a severe weather alert we will bring your transfer time forward and we will contact you by SMS/email.

 

In extreme cases we may not be able to access your pickup or drop-off point. In these cases your driver will leave you as close as possible to your location.

Please refrain from eating and drinking on the bus. Please also note that alcohol consumption is forbidden.

We try to anticipate as best we can but of course it can sometimes be unpredictable with accidents or weather causing delays.

However as a basic rule in and around Geneva expect traffic on weekdays between 07:30am and 09:30am and 16:30pm and 19:00pm in the evening.

 

There will also be traffic closer to the ski resorts on peak Saturdays in winter and often on Sunday afternoon leaving resort.

We will aim to schedule your transfers earlier around these key dates and times. Alpine Fleet reserves the right to bring forward transfer times upon any traffic alerts – so please monitor your phone and email for messages.

AlpineFleet is unable to guarantee there will be toilets onboard due to the regulations of our operators.


Please make sure you use the facilities in the resort or at the airport prior to departure.

If you have a question that isn’t covered above, please feel free to contact us

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