These General Terms and Conditions apply to all bookings made with Alpine Fleet (whether by email, via phone or the Alpine Fleet website) by any person (the “Client“), without regard to the Client’s country of residency.
By making a booking with Alpine Fleet, the Client and the passengers travelling with him/her under the same booking shall be deemed to have made an unconditional acceptance of these Terms and Conditions.
Alpine Fleet is a brand belonging to the company Global Transfers Group SA with its seat at 8 Rue du Nant, 1207 Geneva, Switzerland.
Alpine Fleet arranges to carry passengers and their property on shared and private transfer services to and from Geneva Airport.
Alpine Fleet organises transport solutions through partner operators but does not own or operate its own fleet or drivers.
The owner operator of each vehicle carries the full responsibility for the transportation of all passengers, together with its associated liabilities. This is duly reflected in Alpine Fleet’s supplier contract with the operator.
In case the Client makes a booking not only for himself but also for other passengers (one or more additional passengers), such Client will be automatically designated as the “Main Passenger“. The Main Passenger is responsible for all passengers travelling under the same booking and is the main contact for all information requests and payment of the booking.
In order to make a booking with Alpine Fleet, the Client has to be over 18 years old.
When the Client proceeds with a booking via phone, e-mail or the Alpine Fleet website, he/she is required to proceed with a payment of the full amount of the booking upfront, at the time of the booking. Any fees charged by the bank with respect to such payment made by the Client is at the Client’s cost; Alpine Fleet is not responsible for any such fees charged by the bank. Partner Clients, who have registered a client account with Alpine Fleet, may choose to pay the booking by invoice, instead of an upfront payment. If the Partner Client chooses to pay the booking by invoice, he/she accepts that all invoices must be settled according to the terms and conditions indicated in such invoice; delay in payment of an invoice will entail the payment of a late payment fee in an amount of 5% of the total invoice amount.
Once the payment is made, the Client receives a confirmation e-mail (the “Client’s E-ticket“). The Client’s E-ticket shall be presented on all legs of the journey in either electronic or paper form.
Upon receipt of the Client’s E-ticket, a contract is established between the Client and Global Transfers Group SA.
It is the Client’s responsibility to review the information contained in the Client’s E-ticket and verify that there are no errors; the Client is entirely responsible for inserting the right dates and times of travel, the full flight details, contact information, as well as the address of the resort destination. Alpine Fleet is not responsible for any errors in a booking made (whether made via phone, e-mail or the Alpine Fleet website). The Client is also responsible for providing Alpine Fleet with a contact phone number and ensuring that his/her phone is switched on and connected to a network during the time of the travel and stay at the resort – Alpine Fleet shall be able to contact the Client at all time. Alpine Fleet is therefore not responsible for any issues with respect to the provision of its services in case the Client is not reachable.
In case of shared transfer:
Children under 4 are unfortunately not allowed to travel on coaches in Switzerland.
Children from 4 – 12 years old can travel on our services, and must occupy their own seat. Please reserve a booster seat free of charge if you require one – the Main Passenger is responsible for booking the necessary number of booster seats during the booking process; children from 4 years old pay a full price for the transfer.
If you are travelling with children under 4 we recommend you choose a private transfer.
In case of private transfer:
Alpine Fleet provides both front facing and rear facing baby car seats as well as booster seats – the Main Passenger is responsible for booking the necessary number of baby seats and boosters.
Any amendment of a booking is subject to availability.
Clients may manage, cancel and amend their booking directly on the Alpine Fleet website, on the “my booking” portal, until 48 hours prior to the travel. If the Client wishes to proceed with an amendment or cancellation less than 48 hours in advance, he/she is required to call the Alpine Fleet office.
Please note all card transaction fees are non refundable. Cancellations and amendments are processed after card fees have been removed.
In case of a booking cancellation, the following refund policy applies:
Any request for a refund shall be made in writing to the following e-mail address: email@example.com.
Last minute bookings (booking made under 48 hours before travel) are non-refundable.
In case of amendments made to the booking and subject to extra costs mentioned below, the following fees apply:
In addition, extra costs may be incurred by the Client if they:
(i) Increase the number of passengers to be taken into account in the booking,
(ii) Chose travel dates or times, which are more expensive, or
(iii) Change transfer type (i.e. from shared transfer to private transfer, or between shared fixed point and door to door).
Waiting time of the drivers
In case of a shared transfer – the driver waits at the pick-up point a maximum of 5 minutes from the scheduled departure time.
In case of a private transfer – the driver waits at the pick-up point a maximum of 20 minutes from the scheduled departure time.
If the Client misses the transfer, he/she will not be entitled to any refund.
At the time of reservation, Alpine Fleet indicates the pickup point location at the resort. The Client is responsible for locating the pickup point location and to arrive at said location at least 10 minutes before the scheduled departure time. If the Client misses the transfer as a result of not knowing where the pickup point location is, the Client is not entitled to any refund.
Alpine Fleet requires that its operators take reasonable care in loading and transporting the passenger’s luggage but Alpine Fleet, or its operators, are not responsible for lost or damaged luggage.
Alpine Fleet requires that all passengers’ luggage is clearly labelled with their respective name and destination address. Alpine Fleet is not responsible in case passengers take from the vehicle the wrong luggage. Luggage may not be taken onboard without the owner travelling in the same vehicle.
In case the Client forgets a luggage item in the vehicle, he/she has to inform Alpine Fleet by email at firstname.lastname@example.org. Once Alpine Fleet identifies the forgotten luggage, the Client has to organise the pickup of said item at his/her own responsibility and at his/her own cost.
Alpine Fleet’s luggage allowance is the following:
1 hand luggage +
1 checked luggage (max. 23 kg) +
1 set of skis or 1 snowboard (max. 23 kg, max. dimensions: length 180 cm, width 33 cm, depth 24 cm)
Free of charge
Any additional luggage
EUR 20 per item
All luggage items have to be registered at the time of the booking. If the Client has more luggage than registered in his/her booking, Alpine Fleet may charge a fee of EUR 20 per additional item prior to the departure or refuse to transport the additional item or refuse to provide the transfer service to the Client.
Pets may only travel in a private transfer service and provided that they are in their own appropriate travel carrier.
Pets are not allowed on shared transfer service.
It is forbidden to smoke, eat, drink and consume alcohol in the vehicles.
If passengers dirty the interior of the vehicle due to an excess alcohol/ drugs/ food or drink consumption, they will be required to pay a fee of EUR 150, to be paid immediately on spot. As the case may be, the driver may also file a police report.
Passengers may not act in a threatening or inappropriate manner towards the staff (incl. staff of the airport, drivers, Alpine Fleet office staff) or other passengers; in case of any threatening or inappropriate behaviour, the concerned passengers will have their tickets immediately cancelled, with no right to a refund.
Passengers are required to have their seatbelts on during the entire time of travel.
Impossibility to reach the drop-off or pickup point location
In case the driver is unable to reach the drop-off or pickup point location, in particular due to bad weather or road conditions (in particular, if the road is too narrow for the vehicle), passengers will have to access on their own a safe pickup location or may be asked to make the rest of the journey to the drop-off location by other means; Alpine Fleet is not responsible for any additional costs incurred by the Client in such situation.
Pick-ups and drop-off at the Swiss side of the Geneva Airport
Pick-ups and drop-off at the Geneva Airport are made on the Swiss side of the airport; Clients are responsible to get to/from the French side of the Geneva Airport if their flight arrives at or departs from the French side.
Service arrangements and schedules
Alpine Fleet may modify the type of vehicle used for any kind of transfers (coaches, large mini buses or smaller vehicles).
The transfers are scheduled in a way that, under normal circumstances, the vehicle arrives at the airport at least 2.5 hours before the scheduled flight departure time. If the Client wishes to arrive earlier at the airport, he/she shall inform Alpine Fleet not later than 3 days before the travel date.
If the Client wishes to depart from the resort later than the scheduled transfer time, it is entirely at his own risk and Alpine Fleet will not be responsible for a missed flight or additional costs incurred following such Client’s decision.
Alpine Fleet schedules the transfers in a way that Clients arrive at the airport 2.5 before the scheduled flight departure time. Alpine Fleet will endeavour to inform the Client of any circumstances affecting the transfer. However, these circumstances may be provided last minute, in particular in case of bad weather, traffic jams, police controls, etc. If under such circumstances the transfer time is unsuitable to the Client, Alpine Fleet does not offer any compensation for additional costs incurred by the Client for choosing alternative travel means.
In case Alpine Fleet has to change the scheduled transfer time for over 3 hours, the Client will be entitled to a 50% refund; if the change of scheduled transfer results in a change of over 4 hours, the Client will be entitled to a 100% refund. This refund policy does not apply to Clients who missed their transfer due to a flight delay, cancellation or errors made within their booking.
Alpine Fleet is not liable whatsoever in case of any delay due to causes beyond its control (“Beyond Control Delays“), in particular, in cases of: accidents on route; exceptional or severe weather conditions; compliance with requests of the police; deaths and accidents on the road; vandalism and terrorism, traffic jams, road closures and diversions; industrial action by third parties; riots blocking roads; issues and delays caused by other Clients; the vehicle being held or delayed by a police officer or government representative; road closures due to local fiestas or other events; drop-off locations that are not accessible by the type of vehicle booked; acts of God, flood, earthquake, avalanche or any other natural disaster; epidemic or pandemic; war, threat of war or similar; fire or explosion.
Cancelled Flights – if the Client misses his/her booked transfer because he/she had to take an alternative flight following a flight cancellation, he/she will have to proceed with a new booking with Alpine Fleet for a transfer at full cost, subject to availabilities; no refund will be given for the first booking. The Client should reclaim this cost from either the airline or his/her travel insurance. If no new transfer service may be provided by Alpine Fleet, no refund will be issued for the original booking and Alpine Fleet will not be responsible for any additional costs incurred by the Client. In any case, on request, the Client will be provided with a statement that he/she was unable to travel on the original booking – to be used by the Client in order to file a claim with his/her travel insurance.
Delayed flights or delayed luggage collection – Alpine Fleet is not responsible for any flight delays or delays in luggage collection. In case of such delay causing the Client to miss his/her booking, the Client shall go to the Alpine Fleet transfer desk as normal.
Shared transfers – Subject to availability, the airport team will attempt to arrange another transfer for the Client free of charge. Priority will be given to Flexi fare ticket holders. This new transfer may result in an additional waiting time, or a transfer on a future date, the sharing of a vehicle with other passengers (in case a private transfer was originally booked) or mean there is no transfer available for the Client. If no space is available on shared transportation the client will need to make a new booking and no refund will be given for the original booking. If the Client does not wish to wait for the next available seats, he/she may arrange alternative transport but no refund for the original booking or compensation for additional costs incurred will be payable by Alpine Fleet.
Private transfers – In case of flight delays on the following policy is applicable:
Extra waiting time is subject to availability and may not be guaranteed.
If Client’s flight lands earlier than scheduled, Alpine Fleet will endeavour to get the Client to the resort as soon as possible but in any case, the Client’s waiting time will still be calculated based on the originally scheduled transfer time. If a space is available on a shared transfer earlier than the Client’s originally booked transfer, he/she may travel on such earlier transfer service without any additional payment.
If Client’s flight is diverted to another airport, it will be his/her responsibility to arrive to the Geneva Airport in order to take the transfer service; the standard flight delay policy applies in such case
Alpine Fleet strongly recommends to have holiday/travel insurance. ln the cases of Beyond Control Delays mentioned above causing transfer delays, which in turn result in missed flights and other such costly events, Alpine Fleet will not be held liable. Alpine Fleet will, however, provide documentation to the Client, which may be used as evidence in a refund claim filed with his/her insurance provider.
ln the instance of a Client having connections to make, Alpine Fleet will not be held liable for any costs incurred for any missed or lost connections (such as bus, train or other transportation) caused by a transfer delay.
Alpine Fleet’s terms and conditions are governed by Swiss Law. By accepting these terms and conditions, the Client is accepting the terms specific to the transfer type he/she is booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.
Any issues relating to the service provided by Alpine Fleet should be put in writing and emailed to email@example.com. Any feedback shall be made in writing. Alpine Fleet will use its best efforts to reply to all emails within seven days of their receipt.
It is the Client’s responsibility to ensure he/she is fit for travel. Before making any travel plans, the Client shall verify any entry and stay requirements determined by the relevant national authorities in his/her transit and destination countries.
The well-being and safety of passengers and drivers is Alpine Fleet’s highest priority and therefore, we have taken several measures to help Clients safely travel by vehicle.
By making a booking with Alpine Fleet, you agree that you have read these General Terms and Conditions and agree to be bound by them.
Any dispute, controversy or claim arising out of or in connection with the contract between the Client and Global Transfers Group SA shall be submitted to the exclusive jurisdiction of the competent courts of Geneva, Switzerland, subject to the right of appeal to the Swiss Federal Tribunal.