10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
Send:
booking reference and lead passenger name;
travel date and approximate time;
pickup and drop-off points;
vehicle or driver details, if known;
a precise description of the item;
where you were sitting or where the item was stored;
a photograph or serial number where useful;
a contact number and current location.
“Black bag” is difficult to identify. Include brand, size, distinctive marks and contents that only the owner is likely to know.
Email info@alpinefleet.com with the booking reference, travel date and a useful subject such as “Lost item on transfer”. State whether the journey was from the airport or from the resort. If several people booked separately, include the reference for the vehicle or party in which the item was left.
Explain the last place you remember having it: the passenger seat, overhead area, luggage compartment or somewhere before boarding. A precise account helps distinguish an item left on a vehicle from one lost in the airport or accommodation. If you are unsure, say so and contact the other relevant lost-property service as well.
Send a recognisable photograph or a distinctive description where you have one. For a bag, describe the brand, size, colour, luggage label and an identifying feature. For a phone, give the model, case colour and other non-sensitive identifying details. Do not send a device passcode, account password or full payment-card number.
If the item disappeared before you boarded, contact the airport, airline or accommodation instead. We can investigate only the parts of the journey we arranged.
For passports, payment cards, medication or other urgent items, also contact the relevant authority or provider. Cancel cards promptly and report a passport through the official process.
If the missing item is a passport, payment card, medication or essential equipment, tell us what makes it urgent and contact the relevant provider or authority as well. A vehicle may still be working and an item may not yet have been located; a search is not confirmation that you will have it before your next flight.
For a bank card, use the card issuer’s official process. For a travel document, use the issuing authority’s guidance. If essential medication or equipment is missing, seek appropriate local assistance rather than waiting for lost-property recovery to solve the immediate need. We can check the transfer journey, but we cannot replace those services.
Check that the description matches before arranging collection or postage. Tell us where you are staying now and when you leave, since a collection point that suits an arriving passenger may not suit someone already back home.
Ask which return method is available for the item and who will collect it. If another person is collecting on your behalf, agree the arrangement with the team first. Do not travel to an airport desk or expect a driver to return to your accommodation without confirmation.
If an item is found, ask how it can be collected or delivered. A driver may not be able to divert from a scheduled route. We charge an administration fee of €50 per item for return by post, plus postage, or €20 per item for collection from an airport desk. These charges are set out in our lost-property terms. Confirm the available method and total cost before arranging recovery.
Do not send full payment-card numbers or passwords as proof of ownership.
The €50 per-item postal administration fee is additional to postage. The €20 per-item airport-desk collection fee applies to that collection method. Confirm the method, collection location and full amount before arranging the return; those fees do not promise same-day recovery or a particular delivery date.
Tell the team if an item includes a battery, liquid or anything that could affect the available delivery method. Provide the correct recipient name and full postal address only when a return has been arranged. Keep the collection or dispatch information with the original lost-property report.
If another passenger appears to have taken your bag by mistake, contact us with the label and journey details. Do not post the other passenger’s personal information publicly. A clearly labelled bag and an accurate report make the swap easier to investigate.
Before leaving the vehicle, check the seat pocket, footwell, overhead area and luggage compartment. Count phones, passports, bags, skis and child items. The lead passenger should make the final check after everyone has left.
We cannot give a fixed recovery time. The vehicle may still be operating, and the item must be located and identified before a return can be arranged.
That may be possible once it is identified, with charges under the current terms. Confirm the method and cost before dispatch.
Report the label, bag description and journey immediately. Clear luggage labels make a swap easier to resolve.