10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
10% this winter season 26/27: Code: LYON10 - Expires 23 October 2026
Destinations
Airport
Go to the airline or baggage-handling desk.
Create a missing-baggage report.
Save the Property Irregularity Report (PIR) reference and delivery instructions.
Ask whether the bag will be delivered to the resort or must be collected.
Contact us with your booking reference and current status.
Do not wait silently. A shared vehicle may need to depart for other passengers, and a private driver’s waiting allowance is not unlimited.
The airline or baggage handler traces the missing bag. We arrange the booked passenger transfer. Tell both teams what is happening: completing an airline report does not automatically update us, and telling our driver does not create a missing-baggage report with the airline.
| Speak to | Ask or provide | Keep a record of |
|---|---|---|
| Airline or handling agent | Report the missing bag, confirm the delivery address and ask how updates will be sent. | The PIR or tracing reference and baggage tag. |
| Our airport or operations team | Give your booking reference, current location and whether all passengers are ready to travel. | The agreed onward transfer plan. |
| Accommodation provider | Confirm a complete delivery address and whether someone can receive the bag. | The property name, village, postcode and a reachable contact. |
| Airline or insurer for a later claim | Ask what documents are needed for any claimed costs. | Receipts and written updates; a transfer receipt alone does not establish reimbursement. |
Do not give a tracing desk only a resort name. Large destinations can include several villages, and an apartment may have no staffed reception. Explain any pedestrian access or delivery restriction to the airline so the delivery plan is practical.
Confirm that we know you have left baggage reclaim. Keep essentials, medication and valuables with you. Give the airline an accommodation address that is complete enough for a mountain delivery, including resort village, property name, street and postcode. Ask how delivery will work if road vehicles cannot reach the property.
We do not control airline baggage delivery. Under our booking terms, luggage must travel with its owner in the same vehicle. We cannot put an unaccompanied delayed bag on a later passenger transfer as part of your original booking. Arrange the airline’s delivery process directly with the airline or handler.
Contact us while you are still at baggage reclaim. A shared vehicle also carries other passengers and may need to leave. If the baggage delay makes you miss that service, our airport team will try to arrange another shared transfer free of charge, subject to availability, with priority for Flexi Fare passengers.
If no suitable shared seat is available, a new booking is required and the original transfer is not refunded. If you decide not to wait for an available replacement seat and take other transport, we do not refund the original ticket or reimburse that alternative transport.
For a private airport collection affected by a flight delay, standard and premium waiting allowances are 1 and 2 hours respectively. Additional waiting is €75 per hour pro rata and depends on availability. Do not work out a charge from an airline delay alone: ask our team to confirm the pickup arrangement and applicable waiting.
Give us a clear status: which item is missing, where you are, whether the airline report is complete and whether you want to continue without the bag. If the whole party is not ready, say which passengers remain inside.
Tell the team if the delayed item is a wheelchair, child seat, medical device or other equipment needed to travel safely. The original vehicle plan may no longer be suitable, or the passenger may need airport assistance while an alternative is arranged.
Keep receipts for necessary replacement items and onward travel. The airline, card provider or insurer decides what can be reimbursed. We cannot confirm the outcome of an external claim.
If delayed baggage arrives after the transfer booking was made, update the luggage declaration before the return. Extra pieces may require more vehicle capacity.
Check the label and condition when the bag is delivered, and contact the airline about any unresolved issue. Keep the paperwork until the matter is closed. If the delivery adds a suitcase or sports item to the load you will take home, update the return transfer declaration before collection.
For a short stay, tell the airline when you leave the resort so it can advise where delivery should be made. Do not assume an arriving bag will be sent automatically to a new accommodation or to the return airport. Those instructions need to be agreed with the airline.
No. Complete the airline report first; returning to baggage reclaim may be difficult or impossible.
Do not assume it will. Call us and agree the next action.
Arrange later baggage delivery with the airline or handler and ask it to confirm the cost and delivery method. Keep the tracing reference and written instructions. We do not set or guarantee the airline’s delivery or reimbursement decision.