To make a booking we advise our clients to use our easy online booking system.

Simply get a quote using our bookings system and follow the 4 easy steps to the checkout.

You can also call our sales telephone numbers:

• CH: +41 223 066 010
• UK: +44 203 318 43 74
• FR: +33 457 67 98 83

For more complicated requests please send us an email to: info@alpinefleet.com

Children under 4 are unfortunately not allowed to travel on coaches in Switzerland and thus we operate this policy for all airports in which we operate from, including Lyon, Grenoble and Chambery.

Children from 4 – 12 years old can travel on our services, and must occupy their own seat. Please reserve a booster seat free of charge if you require one – the Main Passenger is responsible for booking the necessary number of booster seats during the booking process; children from 4 years old pay a full price for the transfer. 

Yes we do. Rear and Front Facing baby seats along with booster seats can be supplied on all private transfers free of charge. These need to be requested in advance. You can do this directly from our booking form. Infants and children can journey in all types of car and minibus transfers.

Please note that baby seats provided as standard sizing for this reason if you have specific requests this would be recommended to bring your own seat. If you do this, you will also need to ensure one seat is booked in your book as the baby seats require a seat in the vehicle.

You must reserve a seat for every passenger on a private transfer, including all children.

All the vehicles we use are fully equipped to carry ski and snowboard equipment. However, please make sure to note on your booking form the amount of each piece of luggage and sports equipment you intend on bringing.

We allow one piece of sports equipment, one checked bag and one item of hand luggage per person free of charge.

All luggage must be correctly specified at the time of booking. If you exceed the free allowance then a surcharge will be calculated at the time of booking.

If you arrive with more than the amount of luggage you have declared on your transfer you may not fit in the assigned vehicle. Checks will be made at the airport and in resort and surcharges will be administered. If you have too much luggage you may not be able to travel.

The Checked bag must not exceed 23kg.

The Ski/Snowboard bag must not exceed 23kg and Dimensions: Length 180cm, Width 33cm, Depth 24cm.

On private transfers, if you have a large amount of luggage we may need to assign you a larger vehicle. There may be additional charges for using a larger vehicle. Please contact us by phone directly if you are bringing a lot of luggage on a private transfer.

Payment must be made online at the time of the booking. You must pre-pay your ticket to secure it, this can be done at the time of booking online, or over the telephone for last minute bookings.

We accept all major credit cards (Visa, Mastercard and Amex) along with Apple Pay for online bookings.

Changes to your booking cannot be made directly through the ‘My Booking’ portal; this portal only allows you to update your phone number, lead passenger name, and flight details. For any other changes, please contact Alpine Fleet directly.

Amendments

Standard Shared Ticket Holders

• Amendments made at least 7 days prior to travel made free of charge
• Amendments made less than 7 days prior to travel are subject to administrative fee of 10 euro/chf  per passenger.

Flexi Fare Shared Ticket Holders

• Amendments made at least 4  days in advance are free of charge.
• Amendments made less than 4 days prior to travel are subject to administrative fee of 10 euro/chf  per passenger.

Private Transfers (Standard & Premium)

• Amendments made at least 14 days in advance are free of charge
• Amendments made less than 7 days are subject to an administrative fee of 20 euro/chf per passenger & subject to availability for any additional costs for changes
• Amendments made less than 4 days are subject to an administrative fee of 10euro/chf  per passenger;
  
  

Additional Information:

• Changing from a Shared Door-to-Door to a Shared Fixed Point transfer is considered an amendment. Any difference in ticket cost will be refunded minus the administrative fee and card transaction fees.
  
  

If the new ticket costs more (e.g., different date or time), the additional cost will be charged on top of the administrative fee. If the cost is the same or lower, no extra charge applies beyond the administrative fee.

Pets are not permitted on shared transfers.

However, pets (Cats & Dogs) are welcome on private transfers for a surcharge of €25. If you plan to bring a pet, please contact our office in advance to make arrangements. Pets must be transported in an appropriate travel carrier at all time

We have a variety of vehicle sizes to cater to all groups, events or corporate events, from cars to double decker coaches! We are specialists in group travel. If you have any additional travel requirements please speak to our office team directly or send us an email to info@alpinefleet.com.

Avoriaz is a pedestrianised resort, meaning cars and standard vehicles cannot access the town centre. For this reason, all transfers stop at designated locations, from which passengers can reach their accommodation using the available transport options.

Avoriaz Welcome Centre

This is the primary drop-off and pick-up point for shared transfers and the standard option for private transfers.Located near the Falaise & Amara areas, it provides easy access to most accommodations in Avoriaz.

From the Welcome Centre, passengers can reach their accommodation by:

• Walking with luggage
• Using luggage sleighs
• Taking a snow taxi
• Using a horse-drawn sleigh

Private transfers can drop you off directly at the Welcome Centre for convenience.

Prodains Telecabine (Morzine)

Transfers (both shared and private) can also be arranged to Prodains Telecabine, located in the hamlet of Prodains, about 5 km from Morzine.

From Prodains, passengers take the high-speed cable car up to Avoriaz. The ride takes under 5 minutes and is included in the Avoriaz & Porte du Soleil ski pass.

Winter timetable for the cable car:

• Monday–Thursday: 07:00 – 21:00
• Friday–Saturday: 07:00 – 00:00
• Sunday: 07:00 – 22:00

This option is convenient for passengers staying near the Prodains lift area or who prefer a slightly shorter drive from Morzine.

Val d’Isère enforces strict regulations regarding coach access. Coaches are not permitted to enter the town center between 07:00 and 21:00.

All arrivals and departures between 07:00 and 21:00 will take place at La Daille Gare Routière, located just outside the main pedestrian area. From there, passengers can use the free shuttle bus service to reach the town center or their accommodation.

Please plan your journey accordingly and allow extra time for the shuttle transfer. Our team can assist with any special arrangements.

You can cancel your booking by going directly to the ‘my booking’ portal on our website. From there you can directly cancel your reservation, in which your cancellation will be processed and where applicable a refund processed in line with the terms and conditions listed in our terms & conditions. All refunds are less credit card processing fees withheld by the card company at time of payment.

Standard Shared transfers:

• 0-14 days: 0% refund
• 14+ days: 50% refund

Shared Transfers with Flexi Fare

•  0–7 days before transfer: 0% refund
•  More than 7 days before transfer: 100% refund

Note: The Flexi Fare component of 5 EUR/CHF per person per way is non-refundable in all cases.

Private transfers:

• 0-7 days: 0% refund
• 7+ days before: 50% refund
• 14 days: 100% refund