10% de descuento esta temporada de invierno 26/27: Código: LYON10 - Válido hasta el 23 de octubre de 2026
Destinos
Aeropuerto
10% de descuento esta temporada de invierno 26/27: Código: LYON10 - Válido hasta el 23 de octubre de 2026
Destinos
Aeropuerto
Check that we have the correct flight number, landing date, mobile number and passenger count. Save the confirmation offline and make sure the lead passenger can receive calls or messages in France.
Shared and private options depend on the resort and travel date. Check the service offered for your itinerary.
Follow signs through passport control where required.
Collect checked bags, ski equipment and pushchairs.
Report missing luggage before leaving the baggage hall.
Follow the meeting instructions in your confirmation.
Check in with the representative or driver and keep the group together.
Do not leave for a taxi rank, railway station or another terminal unless operations tells you to.
The flight arrival time, the transfer departure arrangement and the return flight time have different jobs. Enter the final flight landing in Lyon on the inbound booking. For the return, enter the flight departing Lyon and follow the resort collection time confirmed for that journey.
If you have a connecting flight, a change to the first flight only matters to our pickup once it changes the final arrival. Send us the new inbound flight number, date and scheduled landing time if you are rebooked. A flight on the following day is not simply an ordinary delay to the original booking.
Your service may wait for passengers on other flights or serve several resort stops. The team will confirm the departure process after check-in. Ask before leaving the meeting area for food or shopping.
If the flight is late, contact us as soon as you have updated information. A later seat depends on capacity and the remaining schedule.
The confirmation should explain where the driver will meet you. If you cannot find the driver, stay in the arrivals area and contact the operations number before moving elsewhere.
Private transfers normally leave once the booked party has met the driver and collected its luggage. Undeclared extra luggage or passengers can affect vehicle capacity.
Stay in the arrivals location specified on your e-ticket and call the operations contact. Give the terminal or exit, a visible landmark, booking reference and whether the entire party has collected luggage. A photo of your location can help if the team requests one; do not continue walking towards a station, car park or taxi rank while a meeting is being coordinated.
Your Lyon meeting instructions are specific to your booking. Shared and private services can use different arrangements, so follow the instruction issued on your e-ticket. If that instruction is missing or unclear, resolve it with us before the flight.
Call us as soon as the plan changes. For shared passengers who miss a transfer because of a flight or baggage delay, we try to arrange another shared service free of charge when space is available, with priority for Flexi Fare passengers. If no suitable seat is available, a new booking is needed and the original transfer is not refunded.
For a private airport collection affected by a flight delay, standard bookings include 1 hour of waiting and premium bookings include 2 hours. Further waiting is €75 per hour pro rata and depends on availability. Tell us whether you are still airside, at baggage reclaim or ready to meet; these are different situations for the team arranging the vehicle.
Use the confirmed resort pickup time, not an earlier estimate. Winter traffic can be much slower on peak Saturdays, so we may schedule a larger buffer than a normal map estimate suggests.
Read the meeting details on your e-ticket and keep the lead passenger’s phone switched on after landing. If the terminal or meeting point is unclear, ask us to confirm it before travel.
For a connection, use the final inbound flight rather than the first flight of the day. A correct flight number helps operations monitor the arrival, but passengers should still call when a missed connection, baggage problem or rebooking changes the plan.
Make sure the stop matches your exact village and address. Courchevel, Méribel, La Plagne and Les Arcs each include more than one accommodation area, so a familiar resort name is not a complete drop-off instruction. For fixed-point travel, save the route from the stop to the property before leaving the airport.
On the return, have bags ready and reach the confirmed pickup point at least 10 minutes before departure. Check that the lead phone works in France and watch for our day-before update. If the property is a walk or local shuttle ride from the stop, allow time for that stage as well.
Follow the issued confirmation. Meeting arrangements can vary by product, terminal and partner operator.
No. Compare the flight schedule, available transfer product, arrival time and complete road journey with Geneva.
Call as soon as the delay is known and keep the whole party together after baggage reclaim. Do not leave the terminal for another meeting point without confirmation.